Parker Yahoo Group Archived Messages
| ID | From | Subject | Date | |
|---|---|---|---|---|
| 266 | parker25lc | Re: Parker Factory Response? | 12/14/2004 13:50:00 | |
FWIW I've always received a reply when communicating with Parker's engineering staff, they've been incredibly responsive, but perhaps that's because mine is an older hull. I wonder if Robin is "sensitive" to the dealer regarding issues you had/have ... thinking that they (Parker) would prefer complaints be forwarded from the dealer network. However, if not corrected to your satisfaction and your initial inquiries were in writing (not email) then yes, I sure would expect a reply. [In business ... there still is a level of "informality" with email. IMHO if you want a reply, you should document your initial complaint/inquiry via a written/signed letter ... that's just my experience through networking with others, mind you] Why not pick up the phone and call them?? | ||||