Didn't mean to get your blood in a boil!! ☺ I'm relatively new to CP compared to you long-timers, but I remember seeing Robbin posting comments in the archives; mostly to answer factory-related questions, like this paint-color topic. It seems a lot of the ClassicParker folks here spoke highly of her; I have no personal experience with her; just what I've see here on CP.... I agree the Parker factory could have much better customer service; maybe that will improve with the new ownership. I tried to get a factory tour 4 years ago when in the market for a new Parker; at that time, the only way to get a factory tour was through the local dealer; that process became a Cluster-Screw-Up. The local dealer was the worst I've ever dealt with. Our last two boats, we bought new; both from dealers; one in Cos Cob CT, the other in Deltaville Va. Both were fairly good experiences; so I'm in the habit of buying new boats)... I tried to buy a new Parker, so was told I had to go to the one dealer in-my-area; which was that one 'closest-to-factory' Parker dealer. They are a nearly five hour round trip from my home. The first time there, I could not even find someone to talk to me. Yes they were open. I roamed their lot and showroom for two hours. A guy walked by, I was in the showroom, in the cockpit of the boat. I asked him if there was anyone around that could help me. Without stopping or even looking my way he said, I'll send someone over. No body ever came. I went home and started shopping for used Parkers. Found a great one up in Northern Neck Virginia.... I did go back to 'that' dealer to give him another try. The second experience was worse than the first. Maybe I'll tell you about it, if you need a good laugh!